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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Daiken Boyte

May 23, 2025

5  out of  5
rating by Daiken Boyte
"Crystal Kyles is the BEST around! She treats you like a family member and makes sure everything is perfect for you and your family! Thank you Crystal for always looking out for your customers!"
We responded:
"Daiken, thank you for the wonderful review! We're so glad to hear that Crystal provided you with caring and personalized service. Your kind words mean so much! We'll be sure to share your appreciation with her - thank you for trusting us! -Emily"
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Christina Brown

May 23, 2025

5  out of  5
rating by Christina Brown
"We absolutely love our state farm agent! Very knowledgeable and always takes care of us! We even get holiday cards in the mail😀"
We responded:
"Christina, thank you for the kind review! We’re thrilled to hear you feel taken care of and enjoy the holiday cards. We appreciate you and look forward to serving you for years to come! -Emily"
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Jordan Schilling

May 22, 2025

5  out of  5
rating by Jordan Schilling
"Maddie and the rest of the office were extremely helpful. They helped us with quotes for car, home, and life insurance and explained everything to us in depth. They answered lots of questions for us with patience and kindness which was extremely helpful as first time homeowners. Highly recommend!"
We responded:
"Jordan, thank you for the wonderful review! We’re so glad Maddie and our team could help you navigate your insurance options as first-time homeowners. Your recommendation means a lot to us, and we’re always here if you need anything in the future. Congratulations on your new home! -Emily"
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Sarah Hollis

May 21, 2025

5  out of  5
rating by Sarah Hollis
"Even after moving away I will still always deal with Emily’s office. All of her staff are extremely knowledgeable and able to give good advice to fit your needs!"
We responded:
"Sarah, thank you so much for your kind words and loyalty, even after your move! We’re thrilled to hear that our team’s advice and service have made a difference for you. We’re always here to support you, no matter where you are. Thanks again! -Emily"
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Parker Bahm

May 21, 2025

5  out of  5
rating by Parker Bahm
"Everyone was very nice and personable, office is quiet and comfortable, and when doing my policy everything was explained to me in terms that I could understand. They will definitely take care of you!"
We responded:
"Parker, we really appreciate you leaving such a kind review! We are happy to hear of your experience with our office, especially while starting your policy with us. We look forward to taking care of you again in the future!"
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Hannah Adams

April 14, 2025

5  out of  5
rating by Hannah Adams
"Maddie and Crystal were great to work with. They explained everything to me in detail and helped me get the best rates which was very helpful as a first time home owner. Highly recommend!"
We responded:
"Hannah, thank you so much for your kind review! I'm delighted to hear that Maddie and Crystal were able to assist you effectively. Your recommendation means a lot to us. Congratulations on your new home! if you ever need further assistance, please don't hesitate to reach out! - Emily"
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Alexandra Sanderson

April 14, 2025

5  out of  5
rating by Alexandra Sanderson
"Love, love, love this office! Always there when you need a hand! Thank you Crystal for everything!"
We responded:
"Thank you, Alexandra, for your enthusiastic review! I'm thrilled to hear that you had such a positive experience with our office. Crystal and the entire team appreciate your kind words and we are always here to assist you whenever you need. Thank you for your support! -Emily"
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Grant C McKee

April 11, 2025

5  out of  5
rating by Grant C McKee
"And like a good neighbor, EMILY NUNNELEE State Farm is there!!! Friendly, professional staff that made me feel at home since day one!!! Let them earn your business and trust like they've earned mine!! Well done folks, keep up the beautiful work!! 💪🏻👍🏻❤️😎🚗 Auto and Life!!"
We responded:
"Grant, we appreciate you and your feedback! We are happy to hear of your experience and are honored to have earned your business and your trust. We'll continue to strive for excellence and look forward to serving all your insurance needs. Keep smiling and drive safe! - Emily and team"
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Chris Blank

April 10, 2025

5  out of  5
rating by Chris Blank
"Knowledgeable staff. They were always able to answer my questions. Easy to work with for any insurance needs."
We responded:
"Chris, thank you for your kind words and for your loyalty over the years! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Jeremy Bauer

April 2, 2025

5  out of  5
rating by Jeremy Bauer
"Crystal is great! Faaaabulous experience!"
We responded:
"Jeremy, thank you so much for your fantastic review! I'm happy to hear about your experience. I'll be sure to pass on your kind words to Crystal. :) We look forward to visiting with you again! ~Emily"
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Tess Wilks Richardson

April 1, 2025

5  out of  5
rating by Tess Wilks Richardson
"Thank you So Much Maddie and the entire team at Emily Nunnelee State Farm Group! They are always a pleasure to work with, very helpful and informative. I appreciate All You Do!!! Tess Richardson"
We responded:
"Tess, it was great seeing you today! Thank you so much for your kind words. I'm pleased to hear how helpful Maddie and my team has been for you! We truly appreciate your business. Please don't hesitate to reach out if you ever need anything else. Thank you for being such a valued policyholder! - Emily"
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DD 3

March 26, 2025

5  out of  5
rating by DD 3
"I’ve been with State Farm for about 5-6 yrs now. The staff has always been incredibly helpful and super friendly, providing for a great experience every time I’ve had to call in. I can’t recommend Emily and her team any more highly; they’re a great bunch."
We responded:
"Thank you so much for your kind words and for your loyalty over the years! I'm thrilled to hear that you have consistently had positive experiences with my team. Your five star review means a lot to us and serves as a great motivation to continue delivering excellent service. We appreciate you and look forward to serving your insurance needs for many more years to come! - Emily"
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Michelle White

March 25, 2025

5  out of  5
rating by Michelle White
"Crystal did an excellent job. She's very thorough and responsive!"
We responded:
"Michelle, thank you for your feedback! I'm delighted to hear that Crystal provided you with remarkable service. We appreciate your business and look forward to serving you again in the future! - Emily"
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Joseph TheCompleteArtist

March 21, 2025

5  out of  5
rating by Joseph TheCompleteArtist
"They got great customer service and awesome workers"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear you had a great experience with our team. We truly appreciate your feedback and look forward to serving you again soon! - Emily "
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Jill Staugaard

March 19, 2025

5  out of  5
rating by Jill Staugaard
"Prompt service. Everyone is very polite. I definitely recommend"
We responded:
"Jill, we’re honored by your positive feedback and we look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Goldi the Astronaut

February 18, 2025

5  out of  5
rating by Goldi the Astronaut
"Lent a hand when I least expected!"
We responded:
"Thank you so much for your kind words and for taking the time to leave us a glowing review. Your satisfaction is our top priority, and we're always here to help. If you ever need anything else, please don't hesitate to reach out. Stay warm! -Emily"
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Heather Fowler

February 18, 2025

5  out of  5
rating by Heather Fowler
"I highly recommend Emily Nunnelee insurance office. Great customer service, very friendly and always there for any needs."
We responded:
"We appreciate your review, Heather! Providing great customer service and being there for your insurance and financial needs are our top priorities. Your kind words are greatly appreciated and will be shared with the entire team. We look forward to continuing to serve you! -Emily "
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Fae Adams

February 3, 2025

5  out of  5
rating by Fae Adams
"This is a great company! They are responsible & for pro with you anyway possible! I highly recommend Emily Nunnely State Farm to anyone and everyone"
We responded:
"Thank you so much for your kind words and glowing review! We're happy to hear that you had such a positive experience with us. We take pride in providing remarkable service to all our clients. Your recommendation means a lot to us, and we're here to assist you with any of your future needs. Thanks again for your support, Mrs. Adams! -Emily "
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Jamie Hatchell

January 29, 2025

5  out of  5
rating by Jamie Hatchell
"They were extremely helpful in getting our car insurance and home insurance switched over! Madalyn was able to answer every question that I had. Crystal was also wonderful to work with! I would recommend them to all of my friends and family!"
We responded:
"Jamie, thank you so much for your wonderful review! We're thrilled to hear that Madalyn and Crystal were able to assist you with switching your car and home insurance seamlessly. Our team strives to provide the best service possible, and it's always rewarding to know we hit the mark. We truly appreciate your recommendation to your friends and family. If you have any other questions or need further assistance in the future, please let us know. Thanks again for your kind words! -Emily"
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eliyah ozer

November 6, 2024

5  out of  5
rating by eliyah ozer
"As someone who has listened to a lot of hold music in my life, it was really refreshing to call for a question and get an answer plus possible help in less than five minutes! Thank you Ms. Emily!"
We responded:
"Eliyah, thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our West Monroe State Farm office. Please let us know if we can help with any other insurance needs! ~Emily"
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Garrett Lindsay

November 5, 2024

5  out of  5
rating by Garrett Lindsay
"Great customer service"
We responded:
"Garrett, thank you for your review! I'm glad you had a pleasant experience with our office. We look forward to helping you again soon! 11/6/24: Thank you for updating your review! We appreciate your feedback and the opportunity to serve your insurance needs!"
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Phyllis Fuller

November 5, 2024

5  out of  5
rating by Phyllis Fuller
"We love working with Emily’s office. Today Crystal helped me with an overpayment situation."
We responded:
"Thank you so much for your review, Mrs. Phyllis! I'm happy to hear Crystal was able to help you with your questions. We're here for all your insurance needs! :) -Emily"
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Ethan Terral

November 4, 2024

5  out of  5
rating by Ethan Terral
"Emily and her team are wonderful! Crystal helped me put insurance on my vehicles and answered all of my questions with a friendly attitude and a smile! Please give her a call and let her help you with any insurance needs!"
We responded:
"Ethan, thank you so much for your 5-star review and congratulations on your new truck! My State Farm team and I are happy to be your good neighbor in West Monroe! -Emily Nunnelee"
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Tabitha Thomas

October 25, 2024

5  out of  5
rating by Tabitha Thomas
"Very kind and helpful service. If I go with state farm again, I'll defenetly be contacting them."
We responded:
"Tabitha, thank you so much for letting us know about your experience. We appreciate you and look forward to helping you again with your auto insurance needs! :)"
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Michael Mercer

October 19, 2023

5  out of  5
rating by Michael Mercer
"Emily and team are the absolute best. World-class customer service. They have proven this to me every time I have called them. I am updating my review here just to say again how impressed I am with them after talking to Emily today about some questions that I had. I wouldn't consider going anywhere else for my insurance needs. Called the office today to ask some questions about a claim and Emily took my call and was very kind and understanding. I was transferred to the claims office and once again I was met with employees who were very friendly, courteous, and treated me like a valued customer. On top of all that, they totally took care of me and helped me open a claim. I have had State Farm insurance for 35 years and I would never go anywhere else. Thanks Emily!"
We responded:
"Thank you for your loyalty and the kind words, Michael. I'm glad we were able to make assisting you with your insurance needs such a positive experience!"