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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Michael Mercer

Michael Mercer

October 19, 2023

5  out of  5
rating by Michael Mercer
"Emily and team are the absolute best. World-class customer service. They have proven this to me every time I have called them. I am updating my review here just to say again how impressed I am with them after talking to Emily today about some questions that I had. I wouldn't consider going anywhere else for my insurance needs. Called the office today to ask some questions about a claim and Emily took my call and was very kind and understanding. I was transferred to the claims office and once again I was met with employees who were very friendly, courteous, and treated me like a valued customer. On top of all that, they totally took care of me and helped me open a claim. I have had State Farm insurance for 35 years and I would never go anywhere else. Thanks Emily!"
We responded:
"Thank you for your loyalty and the kind words, Michael. I'm glad we were able to make assisting you with your insurance needs such a positive experience!"
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Melanie Lugo

July 19, 2023

5  out of  5
rating by Melanie Lugo
"I just love these guys! They truly make me feel right at home."
We responded:
"Thank you so much for your review, Mrs. Melanie! We enjoy seeing you and helping you with all your insurance needs!"
Profile photo of Peggy Blakeney

Peggy Blakeney

June 21, 2023

5  out of  5
rating by Peggy Blakeney
"State Farm has had my back since I began driving. Staff at this location is friendly, knowledgeable. Would not go anywhere else!"
We responded:
"Thank you so much Mrs. Peggy! We are thankful for your loyalty over the years and we enjoy helping with your insurance needs. Looking forward to seeing you again next month! -Emily"
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Tim Milstd

March 3, 2023

5  out of  5
rating by Tim Milstd
"Wonderful people and great help!"
We responded:
"Thank you for the review, Tim! I'm happy Ethan was able to help you earlier this week. My team and I strive to assist in all your insurance needs! - Emily"
Profile photo of Traci Futrell

Traci Futrell

February 16, 2023

5  out of  5
rating by Traci Futrell
"Always a friendly and helpful staff. Never had any problems here. Plan on being here forever!"
We responded:
"Traci, thank you so much for sharing your experience with us! We appreciate you and the opportunity to help you with your auto insurance needs over the years!"
Profile photo of Annette Darden

Annette Darden

January 31, 2023

5  out of  5
rating by Annette Darden
"Very friendly and knowledgeable! This is a big plus for me! All of my questions were quickly answered without having to look it up and get back with me. I highly recommend Emily Nunnelly State Farm!❤️"
We responded:
"Mrs. Annette, thank you so much for sharing your experience! We appreciate you being a part of our State Farm family here in West Monroe!"
Profile photo of D P (DP)

D P (DP)

January 23, 2023

1  out of  5
rating by D P (DP)
"They take your money then won’t pick up your calls. Quoted 350 but still tried to charge me 500/month!!!! Literally the most UNPROFESSIONAL insurance company I’ve ever dealt with. Please stay away from these people"
We responded:
"I am sorry you feel this way and I do appreciate you sharing your frustration. Please stop by our office or give us a call at 318-323-2353 during our local regular business hours of Monday - Friday 8:30am to 5:00pm so I can discuss these concerns with you. Thank you!"
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Cris

November 14, 2022

5  out of  5
rating by Cris
"I love Ms.Emily, Ms.Crystal, and Mr.Josh @ Statefarm they are always professional, pleasent, and prompt to assist you with any needs!😁 I would give them 10 ⭐️ If I could!"
We responded:
"Thank you so much for taking time to share your experience! We appreciate your kind words and the opportunity to help you with your insurance and financial needs! :) "
Profile photo of Garrett Lindsay

Garrett Lindsay

November 2, 2022

5  out of  5
rating by Garrett Lindsay
"Great customer service"
We responded:
"Garrett, thank you for your review! I'm glad you had a pleasant experience with our office. We look forward to helping you again soon!"
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John J Finley

October 14, 2022

5  out of  5
rating by John J Finley
"Great Customer Service"
We responded:
"Thank you for the review, John! I'm glad you had a great experience today and we look forward to helping you with your personal price plan!"
Profile photo of Michelle Oakes

Michelle Oakes

October 13, 2022

5  out of  5
rating by Michelle Oakes
"Wonderful people to work with! Everyone at this office that I have spoken with has been friendly, knowledgeable, and helpful"
We responded:
"Michelle, thank you for your kind words and loyalty! We enjoyed assisting you with your insurance needs today and look forward to visiting with you again soon!"
Profile photo of Nesi Harrell

Nesi Harrell

October 13, 2022

5  out of  5
rating by Nesi Harrell
"New Customer and Crystal was awesome throughout the entire process!"
We responded:
"Thank you so much Ms. Harrell! We're happy to help you with your insurance needs and are excited to have you part of our State Farm Family!"
Profile photo of Irene Besant Williams

Irene Besant Williams

August 8, 2022

5  out of  5
rating by Irene Besant Williams
"I love going in that place, they are so nice and clean and respectable, they are really nice people."
We responded:
"Thank you Mrs. Irene! We enjoyed visiting with you and hope you find the atlas useful. We look forward to helping you with all your insurance needs!"
Profile photo of Byron Bryant

Byron Bryant

November 22, 2021

5  out of  5
rating by Byron Bryant
"Best insurance I ever had.thank y’all for the service."
We responded:
"Thank you so much Byron. We appreciate you, too!"
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Slow Momentum

October 23, 2020

5  out of  5
rating by Slow Momentum
"My Agent. Very Thankful"
We responded:
"Thank you! We appreciate you, too. Stay safe on those roads and enjoy the journey!"
Profile photo of Brittany Forbis

Brittany Forbis

August 20, 2018

5  out of  5
rating by Brittany Forbis
"Emily and her staff are super friendly!!! Next time you are near there getting Castor and Chicory, stop by and let them quote your insurance!!!!"
We responded:
"Thank you, Brittany!!!"